Graphic Design & Creative Strategy

Resume

Creative Operations Manager and Designer

Design Manager with over 10 years experience in creative production. Specialties include: creative leadership, working with marketing and engineering teams to create efficient work streams to produce quality visual communication. Background in digital distribution, e-commerce, photography, gaming, SEO, and technology.

Experience

Manager, Creative Operations | Sony Interactive Entertainment America | Nov 2019 - Present

  • Led project developing a global project management workspace including analytic reporting for the department.

  • Proactively sought out solutions to support design team in improving various work-streams by identifying duplication and gaps in process.

  • Provide oversight and coordination across creative tools ensuring team is seeking product feature improvements.

Manager, Production Design | Sony Interactive Entertainment America | Dec 2016 - Nov 2019

  • Successfully increased lead times for the  weekly publish for PlayStation™Store by collaboratively working with internal team members creating scripts and automated project assignments.

  • Led a team of 5+ production designers and cross-functionally managed design resources across projects varying in scope ensuring on-time delivery and client satisfaction.

  • Developed new leaders within the design team through mentorship and training to support growth of all designers.

  • Managed, created, and saw to the final production of various guidelines to support internal and external stakeholders.

Graphic Designer | Sony Interactive Entertainment America | Feb 2014 - Dec 2016

  • Executed design concepts for PlayStation™Store including promotional banners and assets for products’ pages.

  • Improved efficiency in weekly publish by building internal process with other internal departments.

Administrative Consumer Service Representative | Parker Staffing Services (Nintendo) | Apr 2012 - Sept 2012

  • Identified issues and found solutions on multiple consumer accounts with fraud, digital sales, and other online services.

  • Resolved high level operational/technical issues with Nintendo products and services.

 Associate Technical Representative | Parker Staffing Services (Nintendo) | Dec 2011 - Apr 2012

  • Provided outstanding level of consumer support with operational/technical issues with Nintendo products and services 

Digital Asset Technician | Parker Staffing Services (Nintendo) | Jul 2009 - Sept 2010

  • Coordinate development of assets from creation to acquisition through testing and deployment

  • Develop and assist in gathering art assets by other departments (design, product testing, product development), subsidiaries (PR, NST), and third-party companies

  • Develop art assets for digitally distributed titles (including electronic manuals)  

Production Coordinator | Studio360 Inc. | Jan 2005 - Nov 2008

  • Lead project teams comprised of writers, designers and developers to build strong relationships with clients by anticipating their needs within and beyond the project scopes.

  • Streamlined weekly website updates including design creation increasing volume every month.

Graphic Designer | Studio360 Inc. | Sept 2004 - Jan 2005 

  • Streamlined digital projects with clients, internal and external teams to ensure successful project outcome

Education

University of Washington | B.A. Interdisciplinary Visual Arts

Skagit Valley College | ATA, Technical Arts Transfer