Graphic Design & Creative Strategy

Resume

Design strategist

A seasoned Design Strategist with a diverse background in hands-on production design and leading creative operations at an executive level. I bring a unique combination of creativity, strategic insight, and leadership, specializing in driving team growth, optimizing workflows, and delivering impactful design solutions. Experienced across various industries including digital distribution, e-commerce, photography, gaming, SEO, and technology, I align creative strategies with business goals to enhance efficiency and design quality.

Experience

Sr. Agency Operations and Brand Management

Sony Interactive Entertainment America | Sept 2024 - Present

  • Develop and maintain a strategic roadmap for creative team growth, mentoring through project planning and obstacle resolution.

  • Define key performance indicators (KPIs) to assess team performance, ensuring meetings are focused and well-coordinated.

  • Act as a liaison for Brand Management, guiding marketing organizations within SIE, reporting directly to the VP.

Manager, Creative Operations

Sony Interactive Entertainment America | Nov 2019 - Sept 2024

  • Led the development of a global project management workspace, incorporating analytic reporting tools for the department.

  • Identified gaps in processes and streamlined workflows to enhance team efficiency.

  • Oversaw creative tools and ensured the team pursued product feature improvements to optimize production.

Manager, Production Design

Sony Interactive Entertainment America | Dec 2016 - Nov 2019

  • Increased lead times for PlayStation™Store weekly publications by collaborating on script creation and automated project assignments.

  • Led a team of 5+ production designers, managing cross-functional design resources and ensuring on-time delivery and client satisfaction.

  • Mentored and developed new leaders within the design team through targeted training and guidance.

Graphic Designer

Sony Interactive Entertainment America | Feb 2014 - Dec 2016

  • Executed design concepts for PlayStation™Store, including promotional banners and assets for product pages.

  • Enhanced internal processes, improving efficiency in weekly publication schedules through collaboration with other departments.

Administrative Consumer Service Representative

Parker Staffing Services (Nintendo) | Apr 2012 - Sept 2012

  • Resolved issues related to fraud, digital sales, and online services, ensuring swift and effective solutions for consumer accounts.

  • Addressed high-level operational and technical issues with Nintendo products and services.

 Associate Technical Representative

Parker Staffing Services (Nintendo) | Dec 2011 - Apr 2012

  • Delivered top-tier support for operational and technical issues with Nintendo products and services.

Digital Asset Technician

Parker Staffing Services (Nintendo) | Jul 2009 - Sept 2010

  • Coordinated the development of digital assets from creation to deployment, ensuring seamless integration across departments.

  • Assisted in gathering art assets for digitally distributed titles, including electronic manuals, across multiple teams and third-party vendors.

Production Coordinator

Studio360 Inc. | Jan 2005 - Nov 2008

  • Led project teams comprising writers, designers, and developers to build strong client relationships and deliver on project goals.

  • Streamlined website update processes, increasing design output and efficiency.

Graphic Designer

Studio360 Inc. | Sept 2004 - Jan 2005 

  • Managed digital projects, working closely with clients and internal teams to ensure successful project outcomes.

Education

University of Washington | B.A. Interdisciplinary Visual Arts

Skagit Valley College | ATA, Technical Arts Transfer